Organizational arrangement and overarching goals
  1. The Tribal School has a specified organizational chart with duties for each job title.
    • The Tribal School has 6 departments, which are responsible for the running and operations of each school, transportation services, and food services.
    • The Finance and Accounting Department will be responsible for creating monthly accounting reports for the shareholders, managing and supervising financial transactions (school fees, school mart purchases, etc), preparing employee paychecks, monitoring all school purchases, selecting winning bids for construction or supplies, monitoring the financial health of the school, consulting with the management team about expenditures based on its financial resources, prompt payment of any monthly bills, taxes, or fees, and ensuring that there is sufficient capital on hand to provide change for customers.
    • The Operations and Administration Department will be responsible for grounds maintenance and development, classroom and office construction, overseeing the maintenance and upkeep of the school residences and restaurant, overseeing the school transportation services and the vehicles, installation and maintenance of the computer services and computer lab, construction and stocking the school library, overseeing the selection of materials (i.e. books, computers, uniforms) for the school, overseeing the intake process, overseeing the cleaning staff and duties, overseeing the guard staff and duties, school advancement through offering new programs, services, or related businesses.
    • The Human Resources Department will be responsible for setting salary ranges for each job title, creating job summaries for each job title, working with each supervisor to create staff evaluations on a timely basis, creating forms necessary for the school (staff warnings), keeping an organized and permanent record of each staff along with his or her performance, track all holidays for the school, keep track of each staff member’s number of vacation days and available hours for vacation, select the additional 9-days that the school will piggyback to current holidays for the staff to have longer breaks, create policy regarding benefits, explain and present various incentive packages for employees, conduct exit interviews, oversee the intern program including advertising and management of benefits and supervision, take the lead role in investigating employee complaints, and take the lead role investigating client allegations against staff.
    • The Academic Affairs Department will be responsible for the selection of scholastic materials, designing examinations for each class, creating entrance tests that lead to the designation of incoming students to a specific class level, and insurance of quality related to English instruction, supervision of all staff, conducting staff training, assisting with the selection and hiring of all teaching staff, monitoring of teachers’ performance via classroom observation visits, instruction and overseeing teachers completing student term reports (for the Kid’s Program), assisting other departments by writing letters, documents, or notices, working with staff to handle specific student behavior problems, act as a reference for confusion related to various vocabulary, pronunciation, or grammar usage, and monitoring and proofreading all official school notices, letters, and postings.
    • The Marketing and School Advancement Department will be responsible for initiating projects to improve the overall image and perception of the school to the public while seeking to introduce the school to the public in Banlung through various marketing strategies. The director of this department will seek to make the appearance of the school public-friendly and captivating, continually seek to improve the decorations and design within classrooms to appear more professional and academic, and devise projects or additions that will enhance the overall brand image of The Tribal School, communicate with important organizations to market the school, increase traffic within the school comprising potential students, find ways to cost-effectively advertise the school, and assist with creating events or activities which will be visible to the public and create positive word-of-mouth for the school.
    • The Student Affairs Department is designed to help students with everyday study-related matters such as study rights, enrolment, and student financial aid. In addition, student affairs offices provide students with study certificates and transcripts of records.
    • The Tribal School comprises (at this time) several different enterprises or divisions including The Tribal School of Foreign Languages (which includes The English School, The Thai Language School, and The Chinese Language School), The Tribal School (consisting of the Khmer School Program), The Computer School, Tribal Transportation Services, and The Tribal Restaurant.
  2. All of the various enterprises and subdivisions will be under the Tribal Businesses Group. The Tribal Businesses Group will be managed by a Board of Directors comprised of the CEO/President, other key senior management, and outside consultants with experience and knowledge viewed as being an asset to the company and its growth.
    • All Board decisions will be made based on a majority vote.
    • New members will be invited based on recommendations by existing Board Members. A shortlist of potential Board Members will be evaluated by existing Board Members, and a vote will decide who should be invited to join the Board.
    • The Board Members will primarily discuss expansion opportunities both within and outside of the school, significant changes to policy or current practice within the schools, and recommendations for consultants or other staff to assist with a given issue.
    • The Board will meet a minimum of every two weeks, with additional meetings being called as is seen as necessary.
Staff Behavior and Conduct
  1. All staff must treat customers and other staff with honesty and respect:
    • Staff will not use profanity with students or other staff.
    • Staff will not raise their voices, threaten students, or intimidate students nor peers.
    • Staff will knowingly mislead or seek to willfully cheat or swindle either students or other staff.
    • Staff will not insult either students or other staff using racist, sexist, or bigoted comments.
    • Any staff who knowingly lies or misleads the HR division during the interview/background check process may be summarily removed.
  2. Staff will not engage in criminal or illegal behavior at work:
    • Staff may not bring firearms, explosives or military knives to school.
    • Any theft of student, staff, or school materials (i.e. computers, books)
    • Staff will not inappropriately touch, sexually harass, or proposition either students or other staff. Sexual harassment may briefly be defined as actions or speech which makes other feel uncomfortable, embarrassed, or pressured regarding sexual behavior.
    • Staff may not bring illegal drugs or alcohol onto the school campus during business hours.
    • Staff will not bring pornography (images or movies) nor play movies which are considered to pornographic on the school campus
    • Smoking cigarettes inside the main school teaching buildings is prohibited; staff that feel a need to smoke must confine their smoking to specially designated areas outside.
  3. The Tribal School will not tolerate any form of sexual harassment, bullying, nor overt bigotry:
    • If any staff feel that they have been sexually harassed (pressured to be intimate or date another staff member, been touched inappropriately, or made to feel sexually uncomfortable by another staff member’s actions), that staff member is encouraged to report this to his or her supervisor or any one of the senior management staff.
    • If there is an allegation of sexual harassment made, it is the duty of the Human Resources Manager to made a speedy and thorough investigation of these allegations.
    • The investigation into sexual harassment should be initiated within 3-working  days. This investigation should be completed within 10-working days and include a report of the findings. A meeting between the Human Resources Manager, the person accused of the sexual harassment, the person who claimed to be harassed, and one of the senior staff will take place to discuss the findings and any possible actions that are suggested in the report.
    • If any employee is found guilty of sexual harassment, this is grounds for immediate termination.
  4. All Staff agree to not share school confidential information which includes the following:
    • Financial information (i.e. profits/lossses, profit margins, etc)
    • Costs of school materials, salaries, or building and grounds additions, etc
    • School policies including student rules, department policies, or staff training materials
    • Curriculum overview or term goals
    • Student examinations, placement examinations, or intake forms
    • Private communication, memos, or meeting transcripts
  5. Staff will dress in a professional and neat manner:
    • Senior male staff and male instructors will wear a necktie, long pants, and button-down shirts (unless they wear the Tribal School t-shirts)
    • Male staff should be clean shaven, unless they have a neat beard/mustache and wear their hair in a neat and presentable manner.
    • Senior female staff and instructors should wear either mid-length dresses (going to the knee) or dress slacks along with non-revealing blouses. Female staff may instead choose to wear the Tribal School t-shirt.
    • Staff may not come to work with a strong smell of alcohol on their breath.
  6. Staff will perform their respective duties professionally in the spirit of assisting each other and the school:
    • Staff in every department are expected to work in a professional manner completing their designated tasks.
    • Staff are expected to assist other departments or fellow staff when there is a need or when their own work has been completed.
    • Staff should strive to complete all assigned tasks (i.e. reports, documents) in a timely manner in order to help with the overall functioning of the school. If there are problems or other duties preventing the timely completion of assigned tasks, staff should discuss this with their supervisor or the person assigning the task.
  7. All staff are expected to have a “service-first” orientation toward customers:
    • When staff encounter or meet a customer on the school grounds, he or she should sumpeh and say “jome reep soo-uh” along with a smile.
    • Staff should never ignore new customers when they come to the school. It is imperative that they walk up and greet them and then guide them to the right department or staff person.
    • It is important to make visitors feel at home and cared for. They should be given a seat if they have to wait, offered water/tea/coffee, and informed approximately how long they might need to wait.
  8. Staff is expected to wear their Tribal School ID tag at all times and follow the rules regarding guests being admitted to the school campus:
    • After being hired, each staff member will be provided with a ID badge, which is to be worn at all times while on the Tribal School premises.
    • If a staff member loses his or her ID badge, he or she is required to replace this badge at a cost of 3,000 riel (the cost of replacement).
    • If a staff member forgets his or her ID badge, he or she is expected to obtain a generic ID badge from the guard for the remainder of that shift.
    • Teachers or teaching interns may not allow guests or visitors to sit in classes without prior approval from one of the senior management team.
    • All visitors or guests are required to sign in with the guard, who will issue them a Guest Badge. Upon leaving they are required to sign out and return their Guest Badge.
  9. It is important that each and every staff work to minimize wastefulness of resources:
    • If a staff member sees an air conditioner, fan or lights left on within an unused room, he or she is to turn them off.
    • Staff should work together to pick up litter that is lying on the school grounds or discarded bottles, wrappers left in classrooms.
    • All staff are asked to put trash in one of the trash bins around the school campus.
    • Staff should also arrange chairs, Kids’ Program playthings, etc if they seem them lying around out of place.
  10. During teaching time, teachers/interns may not leave class to talk on their phones:
    • Teachers and interns are expected to act professionally while teaching, meaning that they will not leave class to answer their phones or talk on their phones while in the classroom with the students. Teachers and interns should keep their phones on silent and return any missed calls or SMS messages during their next break.
    • All staff are expected to carry out their respective duties (cleaning, preparing lessons, etc) during their work shift. They may briefly answer calls, but it is expected that will all staff engage in longer phone conversations during their breaks or after their shifts end.
    • The same policy also applies to playing on Youtube and Facebook. Certainly it is appropriate for staff to check their Facebook for any messages about upcoming meetings or emergent issues at The Tribal School, but it is not appropriate for staff to spend more than five-minutes looking at messages or news on Facebook. Likewise it is sometimes to search Youtube for videos which might enhance the learning experience (class exercises, art projects, etc), but it is not appropriate to sit watching Youtube over the course of one’s shift in lieu of one’s duties or assigned tasks. If spending time of Facebook or Youtube becomes a consistent distraction, a given staff may have a counseling meeting with his or her immediate supervisor.
Work hours, leave, and remuneration
  1. The work week is 48-hours per week:
    • The work week for each staff is broken down to 9-hours per day, Monday through Friday and 3-hours on Saturday.
    • All staff are entitled to 26 public holidays (International New Year, Victory over Genocide Day, Meak Bochea Day, International Women’s Day, Khmer New Year (3-days), International Labor Day, Visak Bochea  Day, Royal Plowing Ceremony, King’s Birthday (3-days), Kings Mother Birthday, Constitution Day, Pchoo Bben Day (3-days), Commemoration of King’s Father, Paris Peace Agreements Commemoration, King’s Coronation Day, Independence Day, Water Festival (3-days), and International Human Rights Day.
    • Each staff is entitled to an additional 18-days of additional vacation each year. Nine vacation days may be selected by each staff member as long as these days are approved by his or her supervisor and do not leave the school understaffed. The other nine days will be chosen by the school, which means that they will be added to other existing breaks (i.e. Khmer New Year) or give time off for other important days (i.e. Chinese New Year).
    • When a staff member wishes to take a day off, he or she should fill out a Leave Request Form and submit it to his or her immediate supervisor at least 2-weeks ahead of the day(s) requested. All reasonable efforts will be made to accommodate requested days off. In the event that many staff members request the same day (i.e. December 31st), the management team/supervisor will grant the request based on staff seniority so that staff with a longer service time will have priority over more recently hired staff.
    • If a staff member takes time off, he or she is expected to make up whatever assignments or work that were left undone during the time off. For example, for a teacher, if she or he cannot find another instructor to cover his or her class, then he or she will need to offer make-up classes on the weekends upon his or her return.
    • If a staff member is absent due to illness or an unexpected and serious emergency (i.e. car accident, serious illness within the immediate family), then he or she will be expected to fill out a Leave Request Form after returning to work.
    • If a staff member cannot come to work due to either illness or emergency, he or she is requested to notify the School Superintendent, VP of Academic Affairs, or the staff’s immediate supervisor as soon as he or she is aware of not being able to fulfill his or her shift.
    • If a staff member fails to fulfill his or her shift (or is late more than 25-minutes), he will need to meet with his or her immediate supervisor and/or one of the senior staff to discuss the absence.
    • Multiple unexcused absences or multiple significant tardy days will result in a disciplinary write up with the possibility of termination.
    • For staff that have finished their duties (i.e. a full-time teacher has finished teaching morning classes and teaches again at 5:30), it is required that this staff complete their entire 9-hour shift. Thus, for a teacher, this would mean developing quizzes or finding an applicable ice-breaker for an upcoming lesson. In other words, full-time staff are expected to work their entire shift each day.
  2. Staff will be paid on the 5th of every month (unless the 5th is a weekend/holiday, in which case the paychecks will be distributed on the first day after the break/weekend:
    • Staff members who are paid on a fee-for-service basis will be paid based on submitted hours of work. In order to be paid on the 5th it is requested that these fee-for-service employees keep their time sheets up to date and insure that they have all of their hours accurately recorded before 8:00 AM on the 28th of each month. It is expected that all teachers will take attendance each class and sign their name to the student attendance form.
    • It is suggested that fee-for-service staff keep their own independent record (i.e. photocopy their time sheets) of their teaching hours each month in the event there is some confusion about their total hours.
    • Staff are expected to submit all required reports (i.e. end of term student reports) as well as student grades within 5-days of the end of the school term. Failure to complete these may result in payment being delayed until their completion.
  3. All staffs are expected to attend all staff meetings and as well as attend any required training or in-service:
    • Each staff member is expected to attend all meetings, unless the meeting is for a certain department, senior staff, etc.
    • If staff cannot attend they should inform the President/CEO or VP Academic Affairs before about the schedule conflict.
    • All executive staff as well as other professional staff are asked to check their Facebook page each day to see if there any Group messages about policy changes, meetings, etc.
    • There will also be a Notice Board which will have policy updates, information, etc. Staff should check this notice board each day in the Teacher’s Room entrance.
  4. Each staff is responsible for materials, clothing given to him or her as part of his or her job duties:
    • Uniforms given to staff must be kept in clean, appropriate condition. These uniforms may be replaced once each year, if the need is evident (i.e. excessive wear).
    • If an employee loses a uniform or other issued materials (i.e. whiteboard markers, ID badges), then it is his or her responsibility to cover the expenses for the replacement of this item.
    • If an employee leaves the employment of The Tribal School, he or she must return all uniforms and materials which are the property of the school.
Hiring, termination, complaints
  1. The Tribal School is an equal employment opportunity work site:
    • There will be no preference in hiring, promotions, paid seminars, etc based on sex, race, sexual orientation, age, or ethnicity. All staff will be hired based on their educational background and past experience along with their perceived willingness to work hard and learn new things.
    • Staff promotions, pay raises, increased responsibility, etc will be based solely on work performance. The age, gender, sexual orientation, ethnicity of a given staff member will in no way influence his or her salary or promotions.
    • Given past inequalities for women and ethnic minorities, The Tribal School will always seek to locate and promote both females and people who are from one of the ethnic minorities, assuming that their qualifications and performance merit this.
  2. The Tribal School’s Human Resource Manager will spearhead the hiring of new staff and internal promotions:
    • It is the responsibility of the HR Manager to interview all job applicants. He or she may also include other senior management personnel or immediate managers as is deemed appropriate.
    • All applicants are expected to submit a) school transcripts b) resume and c) names and phone numbers (or email addresses) of work references.
    • All applicants that are hired will be interviewed by someone from the Human Resources Department. This interview may also include other management staff as is deemed appropriate. Interviews may be face-to-face or done via the internet or phone (if the applicant is unable to come in for an interview due to living too far away).
    • The Human Resources Manager will create a semi-structured interview questionnaire for the jobs, which have the most applicants (i.e. teacher, cleaner) in order to create a more fair atmosphere when making hiring decisions.
    • All staff, upon being hired, will have a 3-month probation period. Student interns will have a 6-month probation period.
    • Any employee who is later found to have withheld important information or fabricated facts is subject to immediate termination.
  3. Each employee will have a 3-month probationary period:
    • During the probation period, employees are not entitled to any existing insurance benefits nor paid days off (beyond school-recognized public holidays).
    • During this probation period employees performance will be evaluated and scrutinized more closely to insure that there is a good fit between the employee and the assigned tasks expected of him or her.
    • At the end of the probationary period the staff member will meet with one of the senior management team to review his or her work as well as to discuss his anticipated work progression along with any pertinent work issues.
  4. After a 3-month probationary period, all full-time staff is entitled to a package of employee benefits:
    • During extended breaks, management will arrange for group trips (i.e. Sihanoukville, Preah Vihear) in which the school will pay for the transportation and lodging. If for unforeseen reasons a trip is not feasible due to scheduling problems, etc then there may not be a trip offered. These trips are for full-time staff who are not on probation. In general these trips will be planned for extended breaks, such as Water Festival or Chinese New Year when there sufficient days available. The destination for these trips will be decided by the staff through a democratic process.
    • Staff with young children may receive a 20% discount on any English School or Khmer School class if they have less 1-year of continuous employment. Staff with service time amounting to between 1-year and 2-years are entitled to a 50% discount on all classes, and those with over 3-years of service will be entitled to have their children attend classes free of charge. This benefit doesn’t applies to siblings of staff.
    • If an employee is hired as a senior management team member or full-time instructor, the pay and incentives package may include free lodging and free utilities.
    • Each staff is entitled to a total of 18-days time off in addition to the public holidays. Half of those days will be allotted by the school to extend current holidays, and the final nine days are of the employee’s choosing.
  5. Staff who choose to terminate their employment must give appropriate prior notice and a typed letter of resignation:
    • Professional staff (teachers, accountants, department supervisors) are expected to give a one-month notice prior to their proposed termination date.
    • Other staff (interns, cleaners, guards) are expected to give a 2-week notice prior to their proposed termination date.
    • All resignations are to be submitted on a type-written paper and include the following information: the proposed date of stopping, the reason(s) for leaving, and the staff member’s signature.
    • Any staff who resign must also have an exit interview with the Human Resource Manager or other senior management member.
    • Any staff who does not follow the above protocol is subject to having any earned money or other accrued benefits withheld.
  6. Each staff will have a yearly employee review with his or her supervisor:
    • These employee reviews will be written up and become part of each staff’s permanent record in the Human Resources Department.
    • The employee review will be conducted face-to-face, and a staff member may choose to right a response if there are concerns or it is felt that the review was unfair in some respect.
    • These employee reviews will be a major consideration in staff promotions and salary increases. Pay increases will range from 1% to 7.5% depending on the productivity and performance of the staff.
  7. The process for warnings and eventual dismissal includes the following:
    • At the first serious incident or infraction (i.e. tardy more than 1-hour) the employee will have a brief counseling session with his or her supervisor.
    • With the second serious incident or infraction (within 9-months of the first) the employee will have a more extended counseling session with his or her supervisor along with one of the senior management members/department heads. At this meeting the Human Resource Manager will write a 3-month behavior plan to rectify and monitor the targeted area(s) and lead to cessation of the problem area(s).
    • If there is a 3rd serious infraction (within 9 months of the first infraction), the employee will have a written reprimand and report, which will become part of his or her permanent record. He or she will then be placed on a 2-month probation, meaning that his or her behavior will be monitored more closely and he or she will be unable to use any vacation days accrued previously.
    • With the 4th infraction (within 9 months of the first infraction), the employee may be suspended for a set time (i.e. 1-week) without pay or be terminated. This decision will be based on a meeting with the employee and a joint decision of the senior management staff and the Human Resources Department.
    • If an employee is guilty of a serious infraction, this is grounds for immediate termination without any warnings or suspension. Incidents that are considered to be serious infractions include the following: violence against another staff or student, using drugs at work, bringing drugs or a weapon to work, theft from another staff or student, willful destruction or theft of school property, misleading the Human Resources Department during the initial interview/selection process, threatening or bullying other staff or insulting or threatening students, failure to show up for a shift without prior notice (without a recognized emergency), spreading negative rumors about The Tribal School through talking to outside people or posting negative comments on the internet, being found guilty of sexual harassment, coming to work clearly under the influence of either drugs or alcohol, giving school information/secrets to outside schools or individuals, or endangering the staff or school property (i.e. setting an unattended fire or playing with fireworks in an irresponsible manner).
Classroom protocol
  1. Teachers are expected to fully utilize the books assigned to them for instructing the students:
    • For each level as well as each term, there are specific goals and objectives spelled out which students are expected to meet. It is important that each teacher focus on these objectives, as these will be the focus of both the midterm and final examinations.
    • Each term teachers should refer to the Tribal School’s “Study Goals for Each Level” to what the expected goals are for the upcoming term. These goals should guide how the class time is allocated along which lessons will be reinforced through additional class exercises and homework.
    • If a teacher is issued one, two, etc books it is incumbent upon this teacher to incorporate each of these books in his or her lessons. It is unfair to expect students to purchase a book without having the teacher give assignments or cover the material within this book.
    • In general teachers should follow the organization of the assigned text(s). For example, in the Family & Friends series, a teacher should cover two pages from the class book, followed by the same two pages in the workbook, and finally the corresponding pages in the Grammar Friends book.
    • Teachers are encouraged to supplement important grammar or writing exercises with additional class practice in order to reinforce the material and enhance long-term retention.
  2. Each teacher is expected to give both quizzes and homework:
    • Teachers are encouraged to reinforce important grammar or reading lessons with assigned homework or class exercises.
    • For teachers that are using books which focus on readings, it should be understood that the goals are a) to have students make intelligent guesses about the definitions of words that students are unfamiliar with b) understand the material c) make reasonable inferences that go beyond what is specifically written on the page (i.e. since camels live in barren deserts, one can reasonably assume that they do not live on fruits or rice). While it is admirable to broaden the knowledge base of our students, retaining information about geography, biology, etc is not the goal of our English program.
    • It is important that teachers are familiar with the primary teaching goals for each school term for his or her assigned classes. Generally these will be grammar skills such as verb tenses, using articles, writing questions using auxiliary words, writing a coherent introductory paragraph, reading 4 and 5-letter words, etc. It is impossible for students to retain every class lesson, so the teacher must focus on 3 or 4 important lessons prior to each examination.
    • Note – the midterm and final examinations will be based on the written term goals and NOT the material that a teacher presents which deviates from these goals.
      e. All teachers are expected to give homework for each of their classes. It is recommended that students be given homework 2-3 times a week with an assignment that requires approximately 30-minutes. These assignments should reinforce lessons from the day of the homework. Teachers are expected to keep track of students who either do not complete their assignments or who consistently return assignments that are messy or show numerous errors.
    • It is important that teachers collect and check the previous day’s assigned homework to assure lesson comprehension. In addition, if teachers fail to check whether homework has been completed, it is likely that students will stop doing homework.
    • An important tool within the teacher’s arsenal is quizzes. Quizzes allow the students to practice lessons that have been covered earlier. They also provide invaluable feedback to the teacher about what the students understand. Teachers should give quizzes one to two times per week per class. Quizzes should be returned as soon as possible in order to give immediate feedback to students about their mistakes. It is suggested that quiz mistakes can then be the content of that evening’s homework.
  3. Each term students will be given two examinations – the midterm and the final:
    • Students should be informed about the dates of these exams at the outset of the term.
    • Students should be given a study guide (or copy one from the board) about what topics will be covered on the upcoming examination.
    • These examinations will be provided by the Tribal School for each teacher.
    • Teachers are expected to grade these examinations within one day (possibly two if there are extenuating  circumstances). Once they have been graded, the students should have their examinations returned to them so that they can see their mistakes. The teacher should then go through each question or exercise to explain what the correct answer is (or what a passing paragraph included).
    • It is important that all tests are collected after the teacher has gone over the correct answers and how the points were allocated. Students may not take pictures of their examinations. Exams must be collected (and students prevented from capturing images of their exams) in order to prevent students giving out copies of the examinations to future students. If examination questions become public, this requires making new examinations each term, which is time consuming. Also, if students know the exact topics that will be asked and the manner in which they will be asked, they will simply focus on studying to the test instead of learning the material in a general sense.
    • Examinations are a critical component of the overall learning experience, as they provide the best indicator of what material students actually retain. The goals is to have the examinations come close to real-life spoken English. Examinations should incorporate all of the domains of English learning – written, reading, listening, spoken, and grammar.
    • Cheating is not tolerated. Students that are caught copying, using notes/books, or being given answers for homework, etc will receive a grade of “zero” for the assignment, exam, quiz on which they were caught cheating.
    • Teachers should explain to students what cheating is, why it is unacceptable, and what the repercussions of cheating will be at The Tribal School at the outset of each term.
    • If a given student shows a pattern of cheating, it is recommended that the teacher set up a meeting with this student’s parents to discuss the issue.
  4. It is expected that teachers will maintain appropriate student behavior in order to maximize the overall classroom environment to be conducive for learning:
    • If there is too much talking, playing, or roaming around the room, this will interfere with students trying to do their work.
    • Teachers are encouraged. to use various strategies to manage their classrooms including the following – move a disruptive students away from his or her peers, have the disruptive student stand in the corner, have the disruptive student stand outside the classroom, request that the disruptive student sit outside and complete a written assignment related to his or her behavior, have the disruptive student do work during part of his or her break time, give the disruptive student additional homework, keep a record of the disruptive student’s behavior on a paper in front of class each day, send the student to the information/intake office for counseling, or request a meeting with the disruptive student’s parents to discuss the problem. Teachers are free to use other techniques as long as they do not insult or cause physicality on the part of the teacher.
  5. Since many classes are co-taught by two teachers, it is incumbent upon teachers to communicate about their lessons and the students’ behavior:
    • Teachers that co-teach a given class should pass on pertinent information to each other as often as possible. If the teachers do not meet in the teacher’s room, they should leave notes about any important problems or requests. This communication is especially important regarding assigned homework, specific disruptive students, and specific learning areas that continue to be difficult for the class.
  6. The overarching goal of The Tribal School is to teach English skills and vocabulary that are ultimately transferred to students’ long term memory so that these skills and vocabulary become part of their readily-accessed knowledge base. Thus, for example, if a student has learned the present perfect verb tense, he or she will consistently use it correctly in both conversation and writing with only minimal or occasional errors. What this means is that teachers should not become fixated on completing book exercises at the expense of insuring lesson retention. Thus teachers must strike a careful balance between covering lessons and reinforcing them with additional classwork, quizzes, and homework. It is strongly suggested that teachers err on the side of reinforcing the lessons over covering additional material, as the measure of our success is what students retain over the long term.
  7. Because teachers need time to give exams and quizzes as well as reinforce lessons from the assigned books, there is not generally enough time to add outside material that is unrelated to the specified term goals. Again, for each term there are 3 or 4 important or primary goals that each teacher is responsible for teaching to his or her students. These 3 or 4 primary goals should be considered the baseline or absolute minimum that each student should retain by the end of the term.
  8. Because teachers need time to give exams and quizzes as well as reinforce lessons from the assigned books, there is not generally enough time to add outside material that is unrelated to the specified term goals. Again, for each term there are 3 or 4 important or primary goals that each teacher is responsible for teaching to his or her students. These 3 or 4 primary goals should be considered the baseline or absolute minimum that each student should retain by the end of the term.

Each staff member should have an orientation period ranging from 1-day to 1-week, depending on the difficulty of the job responsibilities:

  • During the first day new staff should be given a tour of the campus, introduced to all staff, and have a meeting with the Human Resources Director to discuss vacation, staff benefits, and other incentives (when applicable).
  • For cleaning staff, for instance, the orientation would involve showing new staff all of the various duties along with the best way to clean the floors or erase marks from the plastic tables. For newly hired teachers they should observe at least two other teachers and have a senior teacher observe them teaching before handling the class alone. Certainly if the newly hired teacher has vast experience teaching English, this requirement may be waived. If the situation is such that a new teacher cannot observe other staff, because of staffing issues, then he or she should have this opportunity as soon as possible.
  • New professional staff (teachers, accountants, etc) should be shown where various forms are, how to take class roll, where to get time off requests, how to print handouts, and where English grammar resources are located.
  • It should be noted that when staff make mistakes or perform poorly, it is often traceable to the lack of prior training and orientation.
  • A supervisor or senior staff member should check in with the newly hired staff each day of the first week to answer any questions that might arise and offer any guidance that seems relevant.

School Educational and Student Policy

  1. Each person seeking admission must take an entrance/screening test, which may include an interview with one of the intake staff or instructors:
    • In order to take this admission test, applicants must remit $6.00.
    • Applicants may not talk to other students or use phones while taking this admission test. The purpose of the test is to accurately ascertain the level of the student so that he or she can be placed into the correct level and term.
    • All applicants are requested to enter the level most appropriate to their knowledge and experience. If an applicant feels that this level is either too low or high, he or she may discuss this with the Intake Director.
    • The enrollment period for each term continues for 14 working days after the first day of the new term. If new students enroll after this time, their admission to the class is up to the discretion of the individual instructor of the class.
    • Students who enroll in the Kid’s Program are required to purchase a “learning package” which includes the assigned lesson books and uniforms (along with any other materials deemed necessary for the class).
    • Students who do not pay prior to enrollment will have two weeks to remit payment. After that time they will no longer be allowed into classes.
    • The Tribal School maintains the right to dismiss any student whose behavior endangers other students or poses a threat to the academic integrity of the school (i.e. disseminating copies of tests to other students in return for money).
    • The Tribal School maintains the right to deny admission to any applicant if it is reasonably deemed that he or she is inappropriate for our school (i.e. profound mental .limitations) or shows personal characteristics which might endanger other students in our school or severely interfere with the normal flow of classroom instruction.
Classroom decorum and deportment
  1. Students are expected to present themselves and act in a respectable manner that will optimize the overall classroom milieu:
    • All students in the Kid’s Program are required to wear the school uniform to school each day.
    • Students in the Fundamental English Program as well as students in the Kid’s Program every Friday should wear clothing that is neat and conforms to Cambodian culture and mores. Clothes should be clean, free of offensive language or images, and may not advocate a particular political party or candidate. Students may not wear baseball caps or shorts/cut-offs. Girls should wear skirts that come to their knees or slacks and shirts or blouses that are not low-cut or transparent.
    • Morning classes commence at 8:00 AM and end at 11:00 AM, which includes a 25-minute break time. The afternoon program commences at 2:00 PM and ends at 5:00 PM and also includes a 25-minute break. The evening program commences at 5:30 PM and ends at 8:00 PM and includes a 15-minute break. Students are asked to be prompt to their classes and remain  until they are dismissed.
    • Students are expected to attend class each day. Students who miss 20% of class time (10 classes), will be penalized for their final class grades. Furthermore, students who miss too many classes will likely have a difficult time learning the material or catching up with their peers.
    • Students who miss over one-half of the school term, will automatically fail. This is subject to  review in the case of some personal emergency or late enrollment in the event that the student in question has adequately demonstrated that he or she can attain a passing grade on the final examination.
    • Students who are enrolled in the Fundamental English Program are expected to wear their ID badges every day in order to gain access to the Trial School campus. If a student forgets his or her ID badge, he or she will need to check in with the school guard and wear a replacement ID badge (generic Student badge). If a student loses his or her ID badge, he or she will need to pay 3,000 riel for a replacement ID badge.
    • Students may not talk on their mobile phones nor watch videos or surf the internet on their pads or phones during class time. Students are requested to either switch off their phones or keep them on silent-mode during class.
    • Students must give respect to their teachers by paying attention during class, working on assigned tasks during class time, and coming to class each day on time.
    • If students become disruptive (carrying on side conversations, leaving their seats) a teacher may move the disruptive student to another seat, request that they stop talking, or (if necessary) request that they leave class.
    • In the Kid’s Program disruptive behavior may result in the student being requested to write a repeated passage (i.e. “I will not leave my seat during class, as this is disruptive and disrespectful”) outside of class, lose his or her break time, or be given an extra assignment for homework.
    • Students are required to bring the necessary materials to class each day – a pencil with an eraser, a pen, all of the required class books, and a notebook with blank pages. For children in the K1 or K2 they me be required to bring a portable whiteboard and whiteboard marker in order to practice writing letters.
    • Fighting is prohibited on the school grounds. This also includes “play-fighting”. If students are fighting they will meet with one of the staff to discuss the issue and may face disciplinary measures if it is deemed appropriate.
      m. Using inappropriate language or words is against school policy. Students that continue to speak in a rude or offensive manner will be required to meet one of the staff and may face disciplinary actions.
    • Students who engage in behavior that is considered bullying or verbally attacking someone based on his or her ethnicity, religion, socio-economic status will need to meet with one of the Tribal School staff and may face disciplinary actions.
Assignment to Class Levels
  1. Students are placed at what is determined to be the most appropriate class level upon entering The Tribal School:
    • Students are requested to conform to the decision of the Intake Coordinator regarding the class assignment.
    • If it becomes clear within the first few days that the student is at the wrong level, he or she may be moved to either a higher or lower level to better match the particular student’s talents and background.
    • If a given student needs to switch from one time to another (i.e. switch from the afternoon program to the morning), he or she will be placed in a class which best matches the class from which he or she is switching from. If this new class uses a different book, the student will be expected to purchase the required materials for this new class.
    • If for some reason students must switch to another book due to an administrative or school issue, the student will be issued books at no charge if the term started less than 14 working days prior. If the class book is changed after 14 working days but within 28 working days, the students will need to purchase the new books at a 50% discount.
    • If a student switches class books due to his or her own scheduling issues or desire to switch levels, then it is incumbent upon the student to purchase the new class books at their regular price.
Academic Behavior and Measurement
  1. Students are required to complete all homework assignments, quizzes, and examinations:
    • Students should anticipate being given homework 2-3 times per week. Students are expected all of these assignments. Failure to complete homework will adversely affect the student’s final grade. If missed assignments become a common occurrence, then the teacher may request a meeting with the student’s parents to discuss the problem.
    • Students may not cheat on any homework, examinations, quizzes, or classwork. If a student is caught cheating, then the student will receive a grade of zero on the homework, examination, quiz, or classwork on which the student was caught cheating. If a student is caught cheating multiple times during the term, the teacher may request a meeting with the student’s parents to discuss the problem.
      c. Students may not talk on their mobile phones nor watch videos or surf the internet on their pads or phones during class time. Students are requested to either switch off their phones or keep them on silent-mode during class.
    • On average there will be one or two quizzes per week for classes (above the K2 Level) in order to reinforce class lessons and help assess student progress.
    • Each term there will be two important examinations – the midterm examination and the final examination – which will account for over half of students’ final grades.
    • On the day of the midterm and final examinations, students should not bring books or other materials to class, as they will only need a pencil (with eraser) or pen. Students will be separated from one another to minimize any copying from one another. Also students may not use their phones or dictionaries during the examination time. If students are caught cheating on an examination, they will receive a grade of zero for the test.
    • Students will be given their examination grades the next class period or the class period after the next one following the examination. Students will be given their examination grades and the teacher will go over each question to provide the correct response.
    • In the event a given student fails a term, he or she will be required to repeat the term in question before being allowed to move to the next level. Prior to the final examination, the student (as well as his or her family) will be made aware that his or her performance at the halfway point is unsatisfactory and thus risks failing for the term.
Restaurant, School Mart, and Transportation Services
  1. Students who have paid for the bus service and bus service are responsible  for using these services each school day:
    • Students who are picked up by the school bus must be in front of their homes at the agreed upon time each morning. If a student is not in front of his or her house when the school bus arrives, the driver will call to the family while waiting in front of the home. If there is no answer, then the driver will then proceed to the next student’s house.
    • For students who have purchased the meal plan, they are responsible for eating their meals each school day. If a student who has the meal plan misses a school day or decides not to eat breakfast one day, there is no available rebate for the missed meal.
    • Students on the meal plan may not transfer, sell, or trade their meals to other students; the meal plan is only for the student who purchased it.
    • Students who do not have either a writing instrument (pencil or pen) or a notebook with blank pages, will be required to go to the school mart during class to purchase either of these materials in order to be able to adequately participate in the classwork.
    • The Tribal School Restaurant opens at 7:00 AM each morning and closes at 8:00 in the evening. Students are welcome to eat in the restaurant at any time during these operating hours. Guests are also free to eat at this restaurant during its operating hours.
Liability for injuries and loss of personal property
  1. Students are responsible for their own safety and their personal possessions:
    • All free time activity outside and sports are played at the liability of each student. Any injuries incurred on The Tribal School campus are the responsibility of the individual student.
    • If a student has a minor injury (minor abrasion), the staff will apply an antiseptic and bandage in order to cover the injury. In the event of a sprain or bruise an ice pack will applied and the injured limb will be placed in an upright position.
    • For any more serious injury, the parents will be notified immediately, and, if absolutely necessary, the student will be taken to a nearby medical clinic.
    • All personal articles and possessions that students bring to The Tribal School are their sole responsibility.
    • If a student has concerns that a possession may be stolen or lost, he or she may bring this item to the Intake/Administration Office for safekeeping prior to the start of class.
    • Students are encouraged to not bring large denominations of money or possessions of value greater than $10 (i.e. expensive phones, gold chains, etc). If a student does bring an expensive item to school, he or she is strongly recommended to keep this item in his or her possession throughout the class time at The Tribal School.
    • Any lost item found at the The Tribal School will be kept in a Lost And Found Box in the Admissions/Administration Office.
    • The Tribal School does everything within its ability to prevent stealing and injuries by teaching students about ethics and personal responsibility and also by monitoring the students during their time at school.
    • Students are not to climb the trees and any student who climbs one of the trees does so at his or her own risk. If students want to share the fruit on one of The Tribal Schools trees, they should ask the guard or other staff to assist them.
    • Any student who comes to The Tribal School outside of class time (weekend, during the lunch break) takes personal responsibility for him or herself.
Student behavior outside of class on The Tribal School’s grounds and playing fields
  1. Students in the Kid’s Program are not to leave The Tribal School grounds during class time once they have come onto the premises.
    • Students’ safety and welfare are the responsibility of The Tribal School, so we request that students remain within the gated area surrounding the school during class time.
    • For this reason the front gate will be closed during class times and students in the Kid’s Program will not be allowed to leave the grounds.
    • Students are prohibited from entering the buildings beyond the Tribal School Restaurant, as these are personal residences and are thus off limits to students.
    • When students are not in class, they should either be in the restaurant, in the main school building, on the football field, or on one of the paved areas in front of the main building or on the paved area surrounding the restaurant.
    • When playing football, students are strongly encouraged to wear knee guards, as leg injuries from kicking or falling are quite common.
    • Students are prohibited from walking along the surrounding wall of the main school building. Students are also requested to play with the playground materials in a responsible manner in which they were intended (i.e. no climbing atop the playhouse).
    • Students are prohibited from urinating on the school grounds. There is a school toilet located in the school restaurant.
    • The Tribal School opens at 7:00 AM Monday through Friday and closes at 8:15 PM. Students are asked to leave the premises at the conclusion of the evenings classes, unless there is a special party or staff are supervising sports play by students after the conclusion of classes. As long as they are given permission or have staff supervising, students are free to play football on the playing field in the rear or badminton on the badminton court in the front.
    • All students who are currently enrolled in one of The Tribal School’s programs (English School, Khmer Program, or Computer Training) are permitted to use the school grounds during non-school times as long as the gates are opened and the students remain on the campus grounds (not wandering into the nearby residences or the property behind these residences). Students are responsible for their welfare and property, as there may not be close supervision on the weekends or holidays.
    • All students and visitors are requested to park in the designated parking area located in front of the main school building on the east corner.
Prepared By Approved By
Dr. Keneth Robinson
Senior Vice President for Academic Affairs
Chum Sonya
Founder, CEO & President